Frequently asked questions

. Record With Rem uses high quality, clean, tuned VCR’s, camcorders, scanners, and disc drives.  However, due to the age of the media and the original hardware playing it, as well as the uncertainty of the media’s lifetime storage conditions, Record With Rem is not liable for any prior damage to the media upon receiving it from the customer, nor any damage to the media during the recording and digitizing process.  Any and all unforeseen damages incurred during service will result in the service cost for that single piece of media being refunded to the customer, with any salvageable digitizing that was completed. ​ By using our services, the customer agrees to all of the terms and conditions as stated and performed by Record With Rem.  Home video and photos often contain personal, intimate family moments. The customer consents to Record With Rem viewing, recording, editing, and delivering the requested media.  Record With Rem will not share or return any physical or digitized media that does not originally belong to the requesting client.  Record With Rem will only share or return physical and digitized media to the client’s name that is written on their contract. Payment must be sent to Record With Rem prior to the delivery of the returned physical and digitized media.  After 30 days from the completed media delivery date to the client, any and all digitized media will be fully deleted from Record With Rem workstation hardware and software. Any further modifications to this contract will result in Record With Rem submitting a new, revised contract to be signed, therefore voiding the previous agreement.