Frequently asked questions

. Record With Rem uses maintained, high quality hardware, such as VCR’s, DVR’s, camcorders, scanners, SD card readers, and disc drives. However, due to the potential age of the customer’s original media and Record With Rem’s hardware that is playing it, as well as the uncertainty of the customer’s media’s lifetime usage and storage conditions, Record WIth Rem is not liable for any prior damage to the media upon receiving it from the customer, nor any new damage to the media during the recording and digitizing process. Any and all damages incurred will result in the service cost for that single piece of media being refunded to the customer, with any salvageable digitizing completed.​ By using our services, I, (the customer), agree to all of the services as listed [above] as performed by Record With Rem. Home video and photos often contain personal, intimate family moments. I consent to the viewing, recording, editing, and delivery of the requested media performed by Record With Rem. Record With Rem will not share or return any physical or digitized media that does not originally belong to the requesting client. Record With Rem will only share and return physical and digitized media to the client’s name that is written on their contract. Record With Rem will not digitize any media that is protected under copyright law. Payment must be sent prior to the delivery of the returned physical and digitized media. After 60 days from the completed media delivery date to the client, any and all digitized media will be fully deleted from Record With Rem hardware and software. Any further modifications to [a service contract] will result in the submission of a new, revised contract to be signed, therefore voiding the previous agreement.